REFUND POLICY - EXPORTEC

SHOPNOLOGY MART S.A. DE C.V. (hereinafter referred to asExporTec”) offers a money-back satisfaction guarantee. If for any reason you are not satisfied with any service provided by ExporTec, you may request a refund; however, you must take into account the provisions established in this Policy in order to proceed with the refund.

Order Confirmation and Service Delivery

Once your order has been successfully placed, you will receive a confirmation email containing your order number and details on how the service will be carried out. We will take care of everything necessary to fulfill your order in a timely and proper manner, ensuring that the services you have contracted meet your expectations.

At ExporTec we continue to work diligently to respond to current circumstances while remaining committed to the safety of our employees and our customer community as our top priority. When performing our services, we are taking and enhancing all necessary professional and safety measures at all times, and we do everything possible to ensure that our services are of the highest quality.

Refund Request

Please note that refunds will not be possible under the following circumstances: (i) You have received the contracted services in accordance with the terms specified in your Order and are satisfied with them; or (ii) You change your mind after having received the service—no refund will be processed, as ExporTec has fulfilled the service as agreed; and (iii) A period of 180 days has passed since the service was delivered.

To request a refund, you must submit a Refund Request by sending an email to atencion@expor-tec.com, clearly stating the reason for your refund. ExporTec will receive your request and then send you a Refund Form, which you must complete and return to the aforementioned email address. ExporTec will process your refund request as soon as possible within a reasonable timeframe. Response times may vary depending on the reason for the refund and the current workload. In all cases, you will be notified of the outcome of your request.

ExporTec is confident that you will be pleased with all the services you purchase. We offer a 15 to 30-day money-back satisfaction guarantee to all clients, depending on the type of payment method used in the original transaction, whether by credit or debit card.

For any inquiries, you may contact ExporTec Customer Service via email at: atencion@expor-tec.com